CPI Certification Practice Test 2025 – 400 Free Practice Questions to Pass the Exam

The choice that describes a defensive behavior level is associated with resisting communication. Defensive behavior often manifests when an individual feels threatened, attacked, or particularly vulnerable. In these situations, the person may withdraw from the conversation, shut down, or become resistant to engaging. This lack of openness can lead to difficulties in effective communication, as the individual is not acknowledging or processing the information being shared.

In contrast, the other options reflect positive communication skills or emotional responses. Being calm and composed implies a level of control and openness, while demonstrating emotional stability indicates the ability to manage one's emotions healthily. Actively listening is a sign of engagement and willingness to communicate, which contradicts the essence of defensive behavior. Thus, the essence of defensive behavior lies in the reluctance or refusal to engage in communication, making resisting communication the appropriate descriptor.