CPI Certification Practice Test

The correct answer is C, Tension-Reduction. After the "release" stage in the verbal escalation continuum, where emotions may have peaked and are beginning to dissipate, the next stage involves a sense of calmness and a reduction in tension. During the Tension-Reduction stage, individuals typically begin to regain control over their emotions and may reflect on the situation or engage in dialogue that facilitates de-escalation. In contrast, the other stages represent different points in the continuum. The questioning stage typically occurs earlier, where an individual is clarifying the situation or seeking information. Intimidation is also a stage that happens prior to release when individuals may exhibit aggressive behavior. Refusal is characterized by an unwillingness to comply, often seen earlier in the escalation process. Each of these stages suggests a different emotional and behavioral response that does not align with the reestablishment of calmness found in Tension-Reduction.